AI call quality control for a multi-tenant CRM
An end-to-end system connecting telephony, AI processing and reporting inside a multi-tenant CRM platform.
- Designed asynchronous call processing, prompt orchestration, structured AI responses and reporting APIs.
- Implemented RabbitMQ jobs with idempotent processing and reliable error handling.
- Designed migrations and indexing strategies for isolated branch databases; integrated AI, telephony, messaging and accounting services.
- PHP 8
- Laravel
- Yii2
- Node.js
- MySQL
- Redis
- RabbitMQ
- JWT
- OpenAPI
- Docker
- Codeception