Guides for SaaS and CRM owners
| Article | Topics | Published |
|---|---|---|
Queue backlog — check the states before adding workersA growing ready count does not mean you need more workers. Split ready, delayed, reserved and failed, and check the consumers you already pay for. 7 min read |
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Thank you on the site, no ticket in CRM: trace one leadA person sees thank you while the CRM list the team calls from stays empty. Name that list, then send one test submission, before a new form. 4 min read |
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Telephony to CRM: check the script and required fieldsThe card and the recording sit side by side and nobody compares them. Worth automating: the skipped script step, the empty field, the missing promise. 9 min read |
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Redis cache stampede: fix it before the bigger boxWhen a Redis key expires, many requests can rebuild it at once. Count those rebuilds before you buy more RAM or CPU for a bigger box. 9 min read |
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A filter for messy applications before they reach the CRMSomebody opens every application by hand and the pile only grows. The first pass catches an empty required field, a contradiction, a duplicate. 9 min read |
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Redesign brief: one outcome, one boundary, one ownerYou own the product and the date. A redesign bundles three purchases: new look, new copy, new behaviour. Name the one this release buys. 9 min read |
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Call quality check without listening to every recordingYour team cannot listen to every call, and the unchecked ones leak. Worth checking is narrow: the script step skipped, the promise that missed the card. 9 min read |
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Developer handover: what to collect before the buildA developer builds what you specify and fills the gaps you leave. Write down the result, the boundary and the acceptance checks before the work starts. 9 min read |
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Site technical audit: a short list with evidenceA technical audit is a short list with evidence: one request path, one timed operation, the release route, and where data can leak between accounts. 9 min read |
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Form to CRM without manual copy: what breaks firstThe form already collects the name and phone, and someone still pastes them into the CRM. Name that copy step and you will see which field breaks first. 9 min read |
